Customer Service etiquette (Sales)?

LBgirl · Yahoo User

My friend's cousin sells "Party Lite" Candles and other products. I bought a box of individual soaps from her. When it arrived, she told me to pick it up at her house. We were never home at the same time. So, she left it in her mailbox for me to pick up. I got it today. The soap came in 2 boxes. On the outer box, she wrote my name in large letters with bold ink. This soap was a gift for my Mother's birthday in 2 days. I liked the elegant looks of the 2 different boxes. I am considering just using the inner box. It is too late to reorder new soap. I used to sell Avon. I would never write the customer's name right on the box of their merchandise. I also delivered the Avon directly to the customer at home, or work. I know it was an oversight. But tax included, the soap was $30. Should I...1. Ask for an even exchange. When it arrives, give it to someone else for Christmas? a. Would she think I was being difficult?2. Forget it and not order from her again?To pdevans1: Neither box was a plain shipping box. The outer box had the company name and logo, and the inner box was a gift box with a bow.To Boboskin: No, she did not bring the soap to me. I had to drive to her house to pick it up.